Why is my account locked after failed sign-ins?

The sign-in page

After several wrong passwords in a row the account locks for a while to stop guessing, and the lock lifts by itself. If you are the one who forgot, reset the password from the sign-in page; the email goes to the address on the account. If you did not try to sign in, change the password once you are in and turn on two-step sign-in.

Step by step

  1. WaitThe lock lifts on its own after a short while.
  2. Reset the passwordThe link on the sign-in page sends an email.
  3. Check SecurityIf it was not you: change the password and switch on two-factor authentication.
Try it in BuildTrade™

The sign-in page. The free plan needs no card.

Open the app

Updated October 2026 · Account & security · Not what you needed? Tell support and the article gets fixed.