How do I reach a person?

Support, from the sidebar or the account menu

Open Support, pick what it is about: Something is broken, Trading or my account, Billing, or Idea or question. Describe it and add a screenshot if it helps. The screen you were on and your browser are attached for you, never your keys or what you typed. A person answers within the hours your plan shows: here, by email and under the bell.

Step by step

1. Open SupportSidebar, the account menu, or Support in the command palette.
2. Pick the type and writeWhile you type, the help center suggests articles that may answer it faster.
3. SendYour tickets are listed below with their state. Reply in the thread; Mark solved closes it, and a later reply reopens it.
4. Email[email protected] reaches the same inbox.

Good to know

• Never paste a password, a private key or a seed phrase into a ticket. Support never asks for them.